De Freitas LS, Cheng LC. Service Development Management: A Study of its Applicability in the Minas Gerais State Military Police. BJO&PM [Internet]. 2010 Feb. 8 [cited 2024 Apr. 20];2(2):5-20. Available from: https://bjopm.org.br/bjopm/article/view/BJV2N2_2005_P1