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Falcão LMA de A, Jerônimo T de B, Melo FJC de, Aquino JT de, Medeiros DD de. USING THE SERVQUAL MODEL TO ASSESSMALL SERVICE QUALITY AND CUSTOMER SATISFACTION. BJO&PM [Internet]. 2017 May 26 [cited 2024 Mar. 28];14(1):82-8. Available from: https://bjopm.org.br/bjopm/article/view/V14N1A9