Sharifi Moghaddam B, Rashidzadeh Davan A, Musakhani M, Gholamzadeh D. Effectiveness of EFQM Model Implementation: a survey on Iranian automotive after sale services companies. BJO&PM [Internet]. 2017 Jul. 23 [cited 2024 Apr. 19];14(2):153-64. Available from: https://bjopm.org.br/bjopm/article/view/V14N2A3