Besser Freitag, Alberto Eduardo, Juliana das Chagas Santos, and Augusto da Cunha Reis. “Lean Office and Digital Transformation: A Case Study in a Services Company”. Brazilian Journal of Operations & Production Management 15, no. 4 (November 25, 2018): 588–594. Accessed April 25, 2024. https://bjopm.org.br/bjopm/article/view/579.