Lima, Edson Pinheiro, Sergio Eduardo Gouvêa Costa, da, and Jannis Jan Angelis. “Framing Operations and Performance Strategic Management System Design Process”. Brazilian Journal of Operations & Production Management 5, no. 1 (February 8, 2010): 23–46. Accessed April 20, 2024. https://bjopm.org.br/bjopm/article/view/BJV5N1_2008_P2.