Ribeiro, R., S. Barros, J. Wasserman, and B. Franz. “DIAGNOSIS FOR THE IMPLEMENTATION OF AN ENVIRONMENTAL MANAGEMENT SYSTEM IN A MICROBUSINESS IN THE URBAN VECTOR AND PEST CONTROL SECTOR”. Brazilian Journal of Operations & Production Management, Vol. 13, no. 1, Mar. 2016, pp. 32-43, doi:https://doi.org/10.14488/BJOPM.2016.v13.n1.a3.