Maruyama, Úrsula, Braun, L., Stender, G., Martinez, P. and Reis, A. (2016) “LEAN E-HEALTH CARE: ITS PERFORMANCE IMPROVEMENT BASED ON BRAZILIAN UNIVERSITY HOSPITAL CASE STUDY”, Brazilian Journal of Operations & Production Management, 13(4), pp. 442-450. doi: https://doi.org/10.14488/BJOPM.2016.v13.n4.a4.