Sharifi Moghaddam, Behrouz, Abrisham Rashidzadeh Davan, Morteza Musakhani, and Daryush Gholamzadeh. 2017. “Effectiveness of EFQM Model Implementation: A Survey on Iranian Automotive After Sale Services Companies”. Brazilian Journal of Operations & Production Management 14 (2), 153-64. https://doi.org/https://doi.org/10.14488/BJOPM.2017.v14.n2.a3.