ESPÍNDOLA, S. C. N. L.; ALBUQUERQUE, A. P. G. de; XAVIER, L. de A.; MELO, F. J. C. de; MEDEIROS, D. D. de. The Standardization of administrative processes: a case study using continuous improvement tool. Brazilian Journal of Operations & Production Management, [S. l.], v. 16, n. 4, p. 706–723, 2019. DOI: 10.14488/BJOPM.2019.v16.n4.a15. Disponível em: https://bjopm.org.br/bjopm/article/view/823. Acesso em: 29 mar. 2024.