SANTOS, A. C. de S. G. dos; CARVALHO, L. M.; SOUZA, C. F. de; REIS, A. da C.; FREITAG, A. E. B. Total Quality Management: the case of an electricity distribution company. Brazilian Journal of Operations & Production Management, [S. l.], v. 16, n. 1, p. 53–65, 2019. DOI: 10.14488/BJOPM.2019.v16.n1.a5. Disponível em: https://bjopm.org.br/bjopm/article/view/639. Acesso em: 23 apr. 2024.