YPARRAGUIRRE, I. R. The contribution of ergonomics to the effectiveness of the public service: analysis of the implementation of the Electronic Judicial Process (PJe). Brazilian Journal of Operations & Production Management, [S. l.], v. 15, n. 1, p. 127–136, 2018. DOI: 10.14488/BJOPM.2018.v15.n1.a11. Disponível em: https://bjopm.org.br/bjopm/article/view/430. Acesso em: 28 mar. 2024.