CARPINETTI, L. C. R.; GEROLAMO, M. C.; OIKO, O. T. An Investigation of Improvement and Change Management Practices in a Brazilian Based Company. Brazilian Journal of Operations & Production Management, [S. l.], v. 2, n. 2, p. 59–74, 2010. Disponível em: https://bjopm.org.br/bjopm/article/view/BJV2N2_2005_P4. Acesso em: 20 apr. 2024.