DE FREITAS, L. S.; CHENG, L. C. Service Development Management: A Study of its Applicability in the Minas Gerais State Military Police. Brazilian Journal of Operations & Production Management, [S. l.], v. 2, n. 2, p. 5–20, 2010. Disponível em: https://bjopm.org.br/bjopm/article/view/BJV2N2_2005_P1. Acesso em: 16 apr. 2024.