SOARES, M. C.; NOVASKI, O.; ANHOLON, R. SERVQUAL model applied to higher education public administrative services. Brazilian Journal of Operations & Production Management, [S. l.], v. 14, n. 3, p. 338–349, 2017. DOI: 10.14488/BJOPM.2017.v14.n3.a7. Disponível em: https://bjopm.emnuvens.com.br/bjopm/article/view/329. Acesso em: 2 dec. 2021.