CAULLIRAUX, A. A.; MEIRIÑO, M. J. THE DESIGN THINKING AND THE HEALTH SERVICES: THE COMPETITIVE DIFFERENTIAL THROUGH THE HUMANIZATION OF PATIENT EXPERIENCE. Brazilian Journal of Operations & Production Management, [S. l.], v. 12, n. 2, p. 322–328, 2015. DOI: 10.14488/BJOPM.2015.v12.n2.a11. Disponível em: https://bjopm.org.br/bjopm/article/view/V12N2A11. Acesso em: 29 mar. 2024.