SHARIFI MOGHADDAM, B.; RASHIDZADEH DAVAN, A.; MUSAKHANI, M.; GHOLAMZADEH, D. Effectiveness of EFQM Model Implementation: a survey on Iranian automotive after sale services companies. Brazilian Journal of Operations & Production Management, [S. l.], v. 14, n. 2, p. 153–164, 2017. DOI: 10.14488/BJOPM.2017.v14.n2.a3. Disponível em: https://bjopm.org.br/bjopm/article/view/V14N2A3. Acesso em: 25 apr. 2024.