QUAGGIO, F. M.; SILVA, M. T. PROFESSIONAL SERVICES REDESIGN: A CHALLENGE TO NEW SERVICE DEVELOPMENT MODELS. Brazilian Journal of Operations & Production Management, [S. l.], v. 12, n. 1, p. 40–47, 2015. DOI: 10.14488/BJOPM.2015.v12.n1.a4. Disponível em: https://bjopm.org.br/bjopm/article/view/V12N1A4. Acesso em: 27 apr. 2024.