TY - JOUR AU - Nicolas, Frédéric Niko Patrice AU - Thomé, Antônio Márcio Tavares AU - Hellingrath, Bernd PY - 2021/04/20 Y2 - 2024/03/28 TI - Usage of Information Technology and Business Analytics within Sales and Operations Planning: A Systematic Literature Review JF - Brazilian Journal of Operations & Production Management JA - BJO&PM VL - 18 IS - 3 SE - Literature review DO - 10.14488/BJOPM.2021.023 UR - https://bjopm.org.br/bjopm/article/view/1152 SP - 1-15 AB - <p><strong>Goal:</strong> This paper aims to analyze to which extend the usage of information technology (IT) and business analytics (BA) have been explored in the context of sales and operations planning (S&amp;OP).</p><p><strong>Design / Methodology / Approach:</strong> This study conducts a systematic literature review to synthesize the state of the art of IT and BA in S&amp;OP. The review follows the rigorous approach by Thomé et al. (2016). Through the literature search, 442 results were retrieved, of which 57&nbsp;were selected for the analysis. The results containing analytics techniques are classified by the planning tasks of S&amp;OP that they address.</p><p><strong>Results:</strong> The analysis provides an overview of the dominant themes in the field of IT, BA and S&amp;OP and leads to a classification of the existing research in the field of BA for S&amp;OP. This study finds that IT can be an enabler of S&amp;OP and that most analytics techniques address S&amp;OP through fully-integrated optimization approaches. Yet, the impact on the S&amp;OP process has not been explored. This study thus identifies gaps for future research and proposes a research agenda on BA on S&amp;OP.</p><p><strong>Limitations of the investigation:</strong> The systematic literature review is restricted to the Elvesier SCOPUS database. SCOPUS has excellent coverage regarding relevant journals for this study. Despite SCOPUS being a prominent scientific database, other databases might reveal additional studies and further insights.</p><p><strong>Practical implications:</strong> The findings of this study provide insights on how IT and BA can support and influence the S&amp;OP process.</p><p><strong>Originality/Value:</strong> In recent years, S&amp;OP, IT and BA have seen a growing interest by scholars. To the best of the authors' knowledge, the number of published literature reviews on S&amp;OP and BA is scarce. This study provides an overview of how IT and BA are used within S&amp;OP.</p> ER -