@article{Sudhakar_2015, title={A REVIEW OF CONFLICT MANAGEMENT TECHNIQUES IN PROJECTS}, volume={12}, url={https://bjopm.org.br/bjopm/article/view/V12N2A3}, DOI={10.14488/BJOPM.2015.v12.n2.a3}, abstractNote={<p style="margin: 0cm 0cm 10pt; text-align: justify;"><span style="line-height: 115%; font-family: ’Times New Roman’,’serif’; font-size: 12pt;">This paper finds the mostly occurring reasons for conflicts in projects and mostly used techniques to resolve the conflicts. Proposed a model of conflict management for projects. Total 105 reasons for conflicts in projects are identified from secondary research. From that top-10 reasons for conflicts in projects are founds based on number of references in the literature. They include Shared/Common Resources, Differences in Project Goal/Objective, Cultural Differences, Values Differences, Personality Issues, Differences in Technical Opinions/Approaches, Schedules, Costs, Administrative procedures, and Different Perceptions in the order of preference. Total 40 conflict resolution techniques in projects are identified based on through literature review. The most frequently used top -5 conflict resolution techniques in projects in the order of preference are Avoiding/Withdrawal, Compromising, Confronting/Problem Solving, Accommodating and Smoothing. </span></p>}, number={2}, journal={Brazilian Journal of Operations & Production Management}, author={Sudhakar, Goparaju Purna}, year={2015}, month={Dec.}, pages={214–232} }