Multi-criteria model for classifying clients of companies distributing liquefied petroleum gas

  • Marcos Felipe Sobral UFPE
  • Ana Paula Cabral Seixas Costa UFPE
  • Adiel Teixeira de Almeida Filho UFPE
Keywords: Multi-criteria Decision Aid, Liquefied Petroleum Gas, ELECTRE TRI, Classification of Clients, distributor of Liquefied Petroleum Gas.

Abstract

Liquefied Petroleum Gas (LPG) is a fossil fuel that has been attracting a lot of attention in national and global markets because of its logistical versatility, its calorific power, and because it emits a low level of pollutants. The history of its exploitation in the sharply competitive Brazilian market has been marked by various crises which made the exploitation of LPG an activity that has been subject to a number of uncertainties. The product is in the production chain of different market segments and is an important component in the national energy matrix. As a result of this, the process of classifying consumers by LPG distributors is a strategic task and subject to a set of criteria that need to be observed. In this context, this article concentrates on multi-criteria modeling in order to resolve the problematic of classifying clients in a LPG distribution company. A model is proposed based on the ELECTRE TRI method and the aim is to allocate the portfolio of clients to a set of ranked classes.  

Author Biographies

Marcos Felipe Sobral, UFPE
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Ana Paula Cabral Seixas Costa, UFPE

Professor Ana Paula Cabral Seixas Costa holds a PhD in Production Management from the Federal University of Pernambuco. She is a assistant professor and was Co-ordinator of the Post-Graduate programme in Production Management of the Federal University of Pernambuco. Today she is Head of the Department of Production Management. She is highly experienced and her special interest lies in Information Systems, mainly on the following  topics: information systems, information technology, decision support  systems and multicriteria decision aid.


Adiel Teixeira de Almeida Filho, UFPE
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Published
2010-08-08
How to Cite
Sobral, M., Costa, A. P., & Almeida Filho, A. (2010). Multi-criteria model for classifying clients of companies distributing liquefied petroleum gas. Brazilian Journal of Operations & Production Management, 7(1), 53-75. Retrieved from https://bjopm.emnuvens.com.br/bjopm/article/view/V7N1A3
Section
Articles