FORMALIZATION OF REVERSE LOGISTICS PROGRAMS: A THEORETICAL FRAMEWORK

  • Hui Han Technical University of Madrid (UPM)
  • Eva Ponce Cueto Technical University of Madrid (UPM)
Keywords: Theoretical framework, Formalization, Reverse logistics

Abstract

Formalization would enable firms to profitably handle their reverse logistics operations, especially when returns involve a number of uncertainties such as increasing volume of returns, the unstable time, and different types/conditions of returned products. The main goal of this paper is to propose a theoretical framework that helps firms to implement a formalization program to manage their returns. The framework proposed covers all the stages in reverse logistics process, from return collection to sorting and treatment processes. This research work proposes the theoretical framework that provides instructions for firms formalization, with written rules and standard procedures, to better control their reverse logistics process. Companies can effectively structure their reverse logistics activities with own formalization system based on the theoretical framework proposed in this paper.

Author Biographies

Hui Han, Technical University of Madrid (UPM)
Hui Han is a PhD student at the Department of Industrial Engineering, Business Administration and Statistics, Technical University of Madrid (UPM), Madrid, Spain.
Eva Ponce Cueto, Technical University of Madrid (UPM)
Dr. Eva Ponce Cueto is currently a Visiting Professor at MIT Center for Transportation & Logistics. Her permanent position is an Associate Professor at the Department of Industrial Engineering, Business Administration and Statistics, Technical University of Madrid (UPM), Madrid, Spain. Her current research focus is the design of distribution models for last mile deliveries (urban logistics). She also leads research initiatives on Reverse Logistics and Closed-Loop Supply Chains.
Published
2016-06-22
How to Cite
Han, H., & Cueto, E. (2016). FORMALIZATION OF REVERSE LOGISTICS PROGRAMS: A THEORETICAL FRAMEWORK. Brazilian Journal of Operations & Production Management, 13(2), 160-172. https://doi.org/https://doi.org/10.14488/BJOPM.2016.v13.n2.a3
Section
Articles