Tools for the strategic management of stakeholders in civil construction
Highlights: Stakeholder management is an uncommon practice among construction companies in Brazil. There is little availability of appropriate models, guidelines and systematics. The creation of a stakeholder management model for civil construction is important in the current context.
Goal: Contribute to fill the gap of empirical research that generate applicable models in the practices of stakeholder management in the civil construction sector.
Design / Methodology / Approach: Systematic review of the literature was carried out involving the keywords of the research and, using the approach suggested by international standards guidelines, a management model for the management of stakeholders in the construction sector was constructed.
Results: Two products resulted: a) Proposal of a conceptual framework for the management of stakeholders in civil construction, including a strategic and governance level and another with the ventures; b) Systematization of actions for stakeholder management, where the bibliographic content was distributed in stages based on the stakeholder management system proposed by the Standard AA1000SES.
Limitations of the investigation: Difficulties in finding available literature on stakeholder management specifically in the civil construction sector, considering the strategic and governance level.
Practical implications: Provides an innovative system for the strategic and tactical-operational management of stakeholders for the construction sector.
Originality / Value: The research brings important contribution: in the academic area, for the few studies on the subject, especially in Brazil; for companies, it provides an innovative system with the following characteristics: ability to integrate stakeholder management practices between the corporate and project areas; ability to incorporate the experience and learning generated in both environments; applicable to any size of company.
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