Identifying critical success factors for the implementation of enterprise resource planning systems in public educational institutions

  • Flávia Campos Fernandes Leandro Pedro II School
  • Mirian Picinini Méxas Fluminense Federal University
  • Geisa Meirelles Drumond Fluminense Federal University
Keywords: Critical Success Factors, Enterprise Resource Planning (ERP), Educational Institutions, Implementation

Abstract

The implementation of Enterprise Resource Planning (ERP) systems in Brazilian public educational institutions is considered critical and a time consuming process. Then this study aims to identify the Critical Success Factors (CSF) for the implementation of ERP systems in these organizations. A literature review, where 30 CSF used in scientific articles were identified, has been prepared. Based on found CSF, 20 were selected to compose a questionnaire constructed with the Likert scale and applied to 70 ERP systems specialists in educational institutions, in order to get the perception of the most CFS relevant during the pre-implementation, implementation and post-implementation phases. As a result of this field survey, a ranking of the degree classification "very important" for 20 CFS was drafted by percentage in the ERP lifecycle. This work intends to contribute with a comprehension in terms of what CFS needs to be observed during each phase of the ERP systems implementation in educational institutions.
Published
2017-12-08
How to Cite
Campos Fernandes Leandro, F., Picinini Méxas, M., & Meirelles Drumond, G. (2017). Identifying critical success factors for the implementation of enterprise resource planning systems in public educational institutions. Brazilian Journal of Operations & Production Management, 14(4), 529-541. https://doi.org/https://doi.org/10.14488/BJOPM.2017.v14.n4.a9